With remote work suddenly becoming the new normal for many Hillside teams during the COVID-19 pandemic, technology tools are rising to the challenge. In one example, Hillside has dramatically expanded the availability of TeleCare resources that make it possible for staff to meet virtually with youth and families using encrypted videoconferencing.
Earlier this week, 236 Hillside staff participated in a live virtual training session provided by Hillside’s Technology team—and our people immediately put this new tool into action. Literally one hour after completing her training, Hillside staff used TeleCare to admit a youth into Hillside’s Family Crisis Support Services program and provide much-needed services right away—making a difference, while following all CDC guidelines to limit the spread of COVID-19.
The following day, more than 85 additional TeleCare sessions were provided to youth and families receiving services from Hillside. Our staff are continuing to adapt to this global crisis, and finding new and enhanced ways to put families first.